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Accessibility statement for Manage your benefits and State Pension

This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.

This statement is for the Manage your benefits and State Pension service, available at manage-your-benefits-state-pension.service.gov.uk/account-home.

It is also for its connected services, which are:

Using this service

This service is run by the Department of Work and Pensions (DWP). We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate the service using a keyboard or speech recognition software
  • listen to the service using a screen reader

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

The service is using common styles, patterns and components from the GOV.UK Design System which are widely regarded as accessible.

We know some parts of this website are not fully accessible:

  • The service has an incorrect language tag in the code for people using it in Northern Ireland.
  • Two pages have incorrectly tagged headings and page structures.
  • On one page, two landmark regions have the same name.
  • Screen readers are unable to read error messages on pages with questions on.
  • When a user signs out of the service, they go to a loading page which automatically redirects them to a sign out page. The automatic redirect does not give the user a warning, they cannot adjust the timing, and it is an interruption and change of context without the user's request

We are continuously improving and reviewing the service and intend to make this service fully accessible.

Reporting accessibility problems with the service

We are always looking to improve the accessibility of this service. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact the DWP accessibility team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS), or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Technical information about this service's accessibility

DWP is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

This webiste has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with accessibility regulations

Non-compliance with accessibility regulations:

  • The Northern Ireland version of the site uses the wrong language tag, which should be English. This does not affect how macOS VoiceOver reads the page, but it does not meet WCAG 2.2 success criterion 3.1.1 Language of page (Level A).
  • There are some HTML structure issues on the 'Tell us how you want to get proof of your benefits' page. While this meets WCAG 2.1 success criterion 4.1.1 Parsing (Level A), we're working to make sure assistive technologies works as smoothly as possible.
  • On the 'Which benefits do you need proof of?' page, the heading is tagged as an H2 instead of an H1. This impacts how screen readers understand the structure of the page. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships (Level A) and 2.4.6 Headings and labels (Level AA).
  • The 'getting proof of your benefits' page has two landmarks with the same name. Landmarks help people using screen readers understand and move between sections of a page. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships (Level A).
  • When people get error messages helping them to answer questions, the error message appears but screen readers do not read it out. This makes it hard for people using a screen reader to know what went wrong and how to fix it. This fails WCAG 2.2 success criterion 3.3.1 error identification (Level A) and 4.1.3 Status messages (Level AA).

We plan to fix these issues by March 2026.

There are other issues when a user signs out of the service. They are taken to a loading page which automatically redirects them to a sign out page. The automatic redirect does not give the user a warning, they cannot adjust the timing, and it interrupts and changes the context without a request from the user. This fails WCAG 2.2 success criteria 2.2.1 (Timing Adjustable) level A, 2.2.4 (Interruptions) level AAA and 3.2.5 (Change on Request) level AAA.

To fix these issues, we will continue to review the service as we implement GOV.UK OneLogin.

We intend to make this service fully accessible and are continuously improving and reviewing the service.

How we tested this service

This statement was prepared on 17 July 2025. It was last reviewed on 17 July 2025.

The service was last tested on 3 July 2025 against the WCAG 2.2 AA standard.

The tests were completed by the service team at DWP.